I appreciate all the work ZeroCater is doing to create a better catering experience. We use ZeroCater at our SF Rackspace office. Their customer service is very responsive. The website is great. My biggest complaint is how variable the food quality is. Sometimes it is pretty bad, in which case you can rank the quality low and leave a comment and ZeroCater will get back with you, which is great.
Also variable is the labeling. I'm a vegetarian, often I have to play the guessing game of "is that meat or not?" Just last week I bit into a meat filled burrito that was in a bagged marked as 'vegan'.
So they'll have to work on the quality of the restaurants they make available, but the service itself is great.
Hey, this is Yoshi over at ZC. I handle the Rackspace account. I'm very sorry to say this is the first I've heard of your burrito incident, and I'm amazed that you don't sound more upset about it. Would you mind dropping me an email at hello@zerocater.com? I'd like to discuss how we can make it up to you. Thanks!
"So they'll have to work on the quality of the restaurants they make available, but the service itself is great."
Their product is food. That's the important thing. All the CS and effort in the world is meaningless without the food quality being better than just acceptable and certainly not "pretty bad".
In the non-startup world a restaurant serving bad food would only survive on a toll road rest stop or where there are no other alternatives.
Also variable is the labeling. I'm a vegetarian, often I have to play the guessing game of "is that meat or not?" Just last week I bit into a meat filled burrito that was in a bagged marked as 'vegan'.
So they'll have to work on the quality of the restaurants they make available, but the service itself is great.